<La> Satisfacción Total del Cliente : La Estrategía de 25 Compañías Europeas Líderes en Calidad de Servicio / Jacques Horovitz ; Michele Jurgens Panak; Jose Ramón Zaragiegui. prolog; Michel Angstadt. traductor.

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TextLanguage: Spanish Publisher: Santafé de Bogotá : McGraw-Hill, 1994Description: 342 paginas : ilustraciones; tablasContent type:

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	LIBROS - MATERIAL GENERAL	SEDE URBANA				658.812 H811s (Browse shelf(Opens below))				1	Available			027752

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