| 000 | 00857nam a2200301 i 4500 | ||
|---|---|---|---|
| 001 | 014050 | ||
| 003 | OSt | ||
| 005 | 20251030130933.0 | ||
| 007 | t| | ||
| 008 | 150107s1994 ck##################spa#d | ||
| 020 | _a9586002888 | ||
| 040 |
_aCO-ViULL _erda _bspa |
||
| 041 | 0 | _aspa | |
| 043 | _ack | ||
| 082 | 0 | 4 |
_a658.812 _bH811c |
| 100 | 1 |
_aHorovitz, Jacques _92434, _eautor. _4aut |
|
| 245 | 1 | 3 |
_aLa Calidad del Servicio / _cJacques Horovitz. |
| 246 | 2 | _aLa Qualite De Service | |
| 264 | 1 |
_aSantafé de Bogotá : _bMcGraw-Hill, _c1994. |
|
| 300 |
_a105 páginas : _bilustraciones; tablas. |
||
| 336 |
_atexto _btxt _2rdacontent |
||
| 337 |
_asin mediación _bn _2rdamedia |
||
| 338 |
_avolumen _bnc _2rdacarrier |
||
| 650 | 0 | 7 |
_aSERVICIO AL CLIENTE _91093. |
| 650 | 0 | 7 |
_aSATISFACCION AL CONSUMIDOR _92435. |
| 650 | 0 | 7 |
_aMERCADEO _9961. |
| 942 |
_2ddc _cBK |
||
| 999 |
_c13794 _d13794 |
||