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ACUICULTURA LIC. EN PRODUCCION AGROPECUARIA INGENIERÍA ELECTRÓNICA Lic. Edu física

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1.

La Infantería del Marketing: Cómo Asegurar el Posicionamiento en el Mercado / Gonzalo Zuluaga Uribe. by

Zuluaga Uribe, Gonzalo [autor.]

Material type:

Text; Literary form:

Language: SPA Publisher: Bogotá : Alfaomega, 2004

Availability: Items available for loan: BIBLIOTECA CENTRAL (1)Call number: 658.812 Z984i . SEDE URBANA (2)Call number: 658.812 Z984i , ...

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2.

El servicio invisible: Fundamento de un buen servicio al cliente / Humberto Dominguez Collins. by

Dominguez Collins, Humberto [autor.]

Material type:

Text; Literary form:

Language: Spanish Publisher: Bogota : Ecoe ediciones, 2006

Availability: Items available for loan: SEDE URBANA (1)Call number: 658.812 D671s .

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3.

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Relaciones públicas: Teoría y práctica / Raymon Simon. by

Simon, Raymon [autor.]

Material type:

Text; Literary form:

Language: Spanish Publisher: Mexico : Limusa, 2004

Other title:

Public relations: Concepts and practices

Availability: Items available for loan: SEDE URBANA (1)Call number: 659.2 S593r .

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4.

Relaciones públicas : Profesión y Práctica / Dan Lattimore. by

Lattimore, Dan [autor.]

Edition: 2.

Material type:

Text; Literary form:

Language: Spanish Publisher: Mexico : McGraw- Hill, 2008

Other title:

Public relations: The Profession and the Practice

Availability: Items available for loan: BIBLIOTECA CENTRAL (1)Call number: 659.2 R382 . SEDE URBANA (2)Call number: 659.2 R382 , ...

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5.

Sistema de Gestión de la Calidad del Servicio : Sea el Líder en Mercados Altamente Competidos / Pablo Emilio Riveros Silva; Adriana Gutiérrez. edition. by

Riveros Silva, Pablo Emilio [autor.]
Gutiérrez, Adriana [editor]

Edition: 3.

Material type:

Text; Literary form:

Language: Spanish Publisher: Bogotá : Ecoe Ediciones, 2007

Availability: Items available for loan: SEDE URBANA (1)Call number: 658.562 R590s .

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6.

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Conexión Eficaz con los Clientes : Tecnicas Especiales para un Servicio Excepcional / Richard S. Gallagher ; traduccion, Susana Olivares Bari. by

Gallagher, Richard S [autor.]

Edition: 1a edition.

Material type:

Text; Format: print ; Literary form: Not fiction

Publisher: México : Patria, 2007

Other title:

Great Customer Connections

Availability: Items available for loan: SEDE URBANA (1)Call number: 380.1 G162c.

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7.

Ocho Pasos Hacia la Calidad en el Servicio / Estrategias Exitosas para la Excelencia en la Prestación de Servicios. by

Abello Gómez, René Francisco [autor.]

Material type:

Text; Format: print ; Literary form: Not fiction

Language: Spanish Publisher: Villavicencio : Panamericana Formas e Impreso, 2003

Availability: Items available for loan: SEDE URBANA (1)Call number: 658.812 A139o.

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8.

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Atención al Cliente : Guía Práctica de Técnicas y Estrategias. by

Paz Couso, Renata [autor.]

Edition: 1.

Material type:

Text; Format: print ; Literary form: Not fiction

Language: Spanish Publisher: Bogotá : Ediciones de la U, 2010

Availability: Items available for loan: SEDE URBANA (1)Call number: 658.812 P348a.

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9.

8 pasos hacia la calidad en el servicio. by

Abello Gómez, René Francisco [autor.]

Material type:

Text; Format: print ; Literary form: Not fiction

Language: Spanish Publisher: Bogotá : Icontec, 2012

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10.

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Un Buen Servicio Ya No Basta : Cuatro Principios del Servicio Excepcional al Cliente. by

Berry, Leonard L [autor.]

Material type:

Text; Format: print ; Literary form: Not fiction

Language: Spanish Publisher: Bogotá : Grupo Editorial Norma, 2013

Availability: Items available for loan: SEDE URBANA (1)Call number: 658.81 B534b.

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