Your search returned 31 results.

La Calidad del Servicio / Jacques Horovitz. by

Horovitz, Jacques [autor.]

Material type:

Text; Literary form:

Language: Spanish Publisher: Santafé de Bogotá : McGraw-Hill, 1994

Other title:

La Qualite De Service

Availability: Items available for loan: SEDE URBANA (1)Call number: 658.812 H811c.

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<La> Satisfacción Total del Cliente : La Estrategía de 25 Compañías Europeas Líderes en Calidad de Servicio / Jacques Horovitz ; Michele Jurgens Panak; Jose Ramón Zaragiegui. prolog; Michel Angstadt. traductor. by

Material type:

Text; Literary form:

Language: Spanish Publisher: Santafé de Bogotá : McGraw-Hill, 1994

Availability: Items available for loan: SEDE URBANA (1)Call number: 658.812 H811s .

La Infantería del Marketing: Cómo Asegurar el Posicionamiento en el Mercado / Gonzalo Zuluaga Uribe. by

Zuluaga Uribe, Gonzalo [autor.]

Material type:

Text; Literary form:

Language: SPA Publisher: Bogotá : Alfaomega, 2004

Availability: Items available for loan: BIBLIOTECA CENTRAL (1)Call number: 658.812 Z984i . SEDE URBANA (2)Call number: 658.812 Z984i , ...

El Servicio en Acción: La Unica Forma de Ganar todos / Jorge Eliecer Prieto Herrera. by

Prieto Herrera, Jorge Eliecer [autor.]

Material type:

Text; Literary form:

Language: Spanish Publisher: Bogotá : Ecoe Ediciones, 2005

Availability: Items available for loan: SEDE URBANA (1)Call number: 658.8 P948s .

Marketing Significativo / Doug Hall; Jeffrey Stamp; Roberto A Haas Andrade, traductor. by

Material type:

Text; Literary form:

Language: Spanish Publisher: México : Compañía Editorial Continental, 2005

Other title:

Meaning Marketing

Availability: Items available for loan: SEDE URBANA (1)Call number: 658.83 H175m .

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Valor Emocional en el Servicio: Estrategias para Crear, Conservar y Fortalecer las Relaciones con sus Clientes / Janelle Barlow; Diana Maul; Roberto Andres Haas Andrade, traductor. by

Material type:

Text; Literary form:

Language: Spanish Publisher: México : Compañía Editorial Continental, 2003

Other title:

Emotional value: Creating Bonds With Your Customers

Availability: Items available for loan: SEDE URBANA (3)Call number: 658.812 B258v , ...

La Ventaja del Conocimiento: 14 Visionarios Definen el Exito de Mercadeo en la Nueva Economía / Rudy Ruggles; Dan Holtshouse; María Elena translator Rosas Sánchez. by

Material type:

Text; Literary form:

Language: Spanish Publisher: México : Compañía Editorial Continental, 2000

Other title:

The Knowledge Advantaje: 14 Visionaries Define Marketplace Sucess in the New Economy

Availability: Items available for loan: SEDE URBANA (1)Call number: 658.4038 R932v .

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Calidad y Servicio: Conceptos y Herramientas / . by

Material type:

Text; Literary form:

Language: Spanish Publisher: Bogotá : Ecoe Ediciones, 2006

Availability: Items available for loan: SEDE URBANA (2)Call number: 658.562 V297c , ...

El servicio invisible: Fundamento de un buen servicio al cliente / Humberto Dominguez Collins. by

Dominguez Collins, Humberto [autor.]

Material type:

Text; Literary form:

Language: Spanish Publisher: Bogota : Ecoe ediciones, 2006

Availability: Items available for loan: SEDE URBANA (1)Call number: 658.812 D671s .

10.

Recupere su Mercado / Jagdish N. Sheth; Andrés Eduardo Chehade Durán. by

Material type:

Text; Literary form:

Language: Spanish Publisher: Mexico : Limusa, 1992

Other title:

Winning back your market

Availability: Items available for loan: SEDE URBANA (1)Call number: 658.8 S539r .

11.

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Marketing de Servicios / Jean Withers; Carol Vipperman; Roberto A Haas García, traductor. by

Material type:

Text; Literary form:

Language: Spanish Publisher: México : Compañía Editorial Continental, 2005

Other title:

Marketing Your Service

Availability: Items available for loan: SEDE URBANA (1)Call number: 658.83 W824m .

12.

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Marketing de Servicios : Personal, Tecnología y Estrategia / Christopher Lovelock; Jochen Wirtz; Leticia Esther Pineda Ayala. translator; Pablo Miguel Guerrero Rosas. edition. by

Edition: 6.

Material type:

Text; Literary form:

Language: Spanish Publisher: México : Pearson Educación, 2009

Other title:

Service Marketing

Availability: Items available for loan: SEDE URBANA (3)Call number: 658.83 L69m , ...

13.

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Medición de la Satisfacción del Cliente: Un Manual para Usuarios de la ISO 9001: 2000 / . by

Pedic, Fadil

Material type:

Mixed materials

Language: Spanish Publisher: Bogotá : ICONTEC, 2010

Availability: Items available for loan: SEDE URBANA (2)Call number: F 0571, ...

14.

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Marketing de Fidelización : Cómo Obtener Clientes Satisfechos y Leales, Bajo una Perspectiva Latinoamericana. by

Material type:

Text; Literary form:

Language: Spanish Publisher: Bogotá : Ecoe Ediciones, 2011

Availability: Items available for loan: SEDE URBANA (1)Call number: 658.8 S357m1 .

15.

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Neuromarketing : El Otro Lado del Marketing/ . by

Material type:

Text; Literary form:

Language: Spanish Publisher: Bogotá : Ediciones de la U, 2013

Availability: Items available for loan: SEDE URBANA (1)Call number: 658.8 G216n . Not available: SEDE URBANA: Checked out (1).

16.

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Conexión Eficaz con los Clientes : Tecnicas Especiales para un Servicio Excepcional / Richard S. Gallagher ; traduccion, Susana Olivares Bari. by

Gallagher, Richard S [autor.]

Edition: 1a edition.

Material type:

Text; Format: print ; Literary form: Not fiction

Publisher: México : Patria, 2007

Other title:

Great Customer Connections

Availability: Items available for loan: SEDE URBANA (1)Call number: 380.1 G162c.

17.

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Marketing. by

Edition: 11.

Material type:

Text; Format: print ; Literary form: Not fiction

Language: Spanish Publisher: Mexico D.F. : McGraw-Hill, 2014

Availability: Items available for loan: SEDE URBANA (1)Call number: 658.8 K39m.

18.

Ocho Pasos Hacia la Calidad en el Servicio / Estrategias Exitosas para la Excelencia en la Prestación de Servicios. by

Abello Gómez, René Francisco [autor.]

Material type:

Text; Format: print ; Literary form: Not fiction

Language: Spanish Publisher: Villavicencio : Panamericana Formas e Impreso, 2003

Availability: Items available for loan: SEDE URBANA (1)Call number: 658.812 A139o.

19.

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Atención al Cliente : Guía Práctica de Técnicas y Estrategias. by

Paz Couso, Renata [autor.]

Edition: 1.

Material type:

Text; Format: print ; Literary form: Not fiction

Language: Spanish Publisher: Bogotá : Ediciones de la U, 2010

Availability: Items available for loan: SEDE URBANA (1)Call number: 658.812 P348a.

20.

8 pasos hacia la calidad en el servicio. by

Abello Gómez, René Francisco [autor.]

Material type:

Text; Format: print ; Literary form: Not fiction

Language: Spanish Publisher: Bogotá : Icontec, 2012

Availability: No items available.

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