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  <titleInfo>
    <title>Gerencia del Servicio</title>
    <subTitle>La Clave para Ganar Todos</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Prieto Herrera, Jorge Eliécer</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
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    <role>
      <roleTerm type="text">autor.</roleTerm>
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  <originInfo>
    <dateIssued encoding="marc">2018</dateIssued>
    <edition>4.</edition>
    <issuance>monographic</issuance>
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  <language>
    <languageTerm authority="iso639-2b" type="code">spa</languageTerm>
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  <physicalDescription>
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    <extent>xvi, 168 páginas : ilustraciones.;tablas.</extent>
  </physicalDescription>
  <note>Incluye bibliografía.</note>
  <subject authority="">
    <topic>SERVICIO AL CLIENTE</topic>
  </subject>
  <subject authority="">
    <topic>MERCADEO DE SERVICIOS</topic>
  </subject>
  <subject authority="">
    <topic>ADMINISTRACION DEL SERVICIO AL CLIENTE</topic>
  </subject>
  <classification authority="ddc">658.812 P948g1</classification>
  <identifier type="isbn">9789587716184</identifier>
  <identifier type="isbn">9789587716191</identifier>
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    <recordCreationDate encoding="marc">190523</recordCreationDate>
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