@book{39392,
	author = {Salazar, Albaida and Campo Cabal, Alvaro,},
	title = {Gestión de Calidad en Organismos Públicos /},
	publisher = {Convenio Andrés Bello,},
	year = {1994.},
	address = {Santafé de Bogotá :},
	edition = {2.}
}